STS...

Training Courses

When you're trying to build and maintain a positive and productive workforce, training is crucial to a successful result.  STS has an extensive library of courses which target effectiveness at the individual, professional and organizational levels. 

All programs care designed as instructor-led classroom sessions.  You can purchase the programs as a standalone, off-the-shelf solution or you can have STS customize the program to meet your specific requirements.

Trainer certification is available for all workshops if you prefer to have your own trainers facilitate or you can select to have an STS facilitator conduct the training. 

The content of our training programs is designed to:

  • energize and engage staff
  • enhance individual potential
  • increase communication skills
  • Increase individual and team effectiveness
  • save your organization time and money through improved efficiency

Available Programs:

Individual Effectiveness

  • BEST Communication Strategies
  • Assertiveness Training for Women in Business 
  • Conveying a Professional Image
  • Presentation Skills
  • Business Writing
  • Dealing With Upset Customers
  • Being A Good Team Member
  • Conveying A Professional Image
  • Listening Skills Boot Camp
  • Connect with Your Customer (Telephone Skills)

Professional Effectiveness

  • Managing Your Success
  • Dealing With Resistance
  • De-Escalation Skills
  • Getting Work Done Through Others
  • Critical Thinking
  • Facilitating Meetings
  • Time Management
  • Dealing With Change
  • Customer Complaints:  Handle with Care

Organizational Effectiveness

  • Leadership and Team Development for Managerial Success 
  • Moving from an Operational Manager to a Strategic Thinker
  • Planning and Managing Organizational Change 
  • Recruiting, Interviewing and Selecting Employees
  • Situational Leadership Workshop
  • Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure
  • Leading Effective Meetings 
  • Management Skills for New Managers
  • Delegation Boot Camp
  • Performance Management: Minimizing Stress, Maximizing Effectiveness

Service Excellence

  • Meeting Your Patients’ Expectations 
  • Excellence in Customer Service
  • Servicing the Telephone Customer
  • Professionalism in the Workplace
  • “I’m So Sorry to Hear That” – Dealing With Complaints
  • Managing Challenging Customer Situations
  • Keeping Skills Alive programs (reinforcement tools)


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Contact us

Strategic Training Solutions
11 Woodbine Str
Newton, MA 02466
United States of America

Phone: +1 (617) 784-8559 
E-mail: info@training-sts.com

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